What should we expect in a recession?

shopping 2 I am currently away on school holidays with my girls and was tonight trying to do some early preparation for a trip to Fiji next week.   I booked in a couple of days ago at the one of the local Hawkes Bay Beauty Therapy Houses to do those important things we females do before we expose our white bodies to all of the other people seeking sun in Fiji.   I must say I was really looking forward to going tonight as the weather certainly hasn’t been turning on it’s usual Hawkes Bay charm and prospect of cheering myself up a little was exciting.

Now I have been to this place before so I am a bit of a regular there in the holidays, was pretty certain I knew what to expect as the service had been fairly consistent up till now, so it would be fair to say I wasn’t really prepared for tonight to have gone so badly.  It would be fair to say I didn’t feel the love.  Now when you are paying for a service, it’s a service that is pretty standard in most places you would go in New Zealand, and when that standard isn’t met, it’s really obvious.

So it brings me to my point today about our expectations as consumers, in times of recession we should be getting the royal treatment, not the slip, slop, slap, roll her out the door faster than she arrived treatment.  I swear I think I left the place before I arrived and certainly didn’t feel I got value for money.  This poses the question.

Should we be expecting the standard to be high, services to be better and products to live up to what they claim? 

Well I say damn right we should.  The glory ‘I don’t really care if you come back again’ days are over and I say we should be getting value for money and we should all most certainly be feeling the love.  Why?  Because in this current economic climate money is hard to earn and it’s precious.  Oh isn’t this going to be music to my husband’s ears, he’s been trying to get this message through to me for years.

But seriously now, we should be getting the royal treatment, even me the Queen of Shopping herself who usually just says I wont go back there again,  should step up and say this is not ok.

So whilst I haven’t written today on a specific product like I normally do, I wanted to write about shopping in general and what we should expect.

My challenge to you all is to spend your hard earned money wisely, shop around and look for that good deal, they are there to be had.  Everybody is prepared to bargain and I say don’t except a bad deal or service.  This is my new pledge to myself.

We most certainly should be expecting to be treated like Kings and Queens.   Why?  Because a recession is a great way of wheedling out the pretenders and the rip off artists.  Good luck in your shopping endeavours, aim high, spend wisely and keep checking in with me because I will help you do that.

One Response to “What should we expect in a recession?”

  1. Kate Says:

    I couldn’t agree more!
    Having worked in a customer service industry all my life and now running my own online store for fashion accessories, www.floozy.co.nz (sorry had to get a plug in there) I’m well aware of the importance of not just attracting new customers but also keeping existing customers, this is something I work hard at and I think our customer service is excellent at Floozy.
    I’m constantly astounded by businesses that don’t seem to have that attitude and think that the customer is there for them, rather than the other way around!
    I don’t think those glory ‘I don’t really care if you come back again’ days, that you refer to should have ever existed in the first place!
    I hope you vote with your feet and don’t return to the beauty therapy house that treated you badly! Have a great trip to Fiji, hope you get better service at your resort!

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